Terms and Conditions
These terms and conditions were last updated in August 2021.
These terms and conditions (“Terms”) apply if you want to purchase products (“Products”) from us
or use our website, brochures, app or other services we provide (the “Sites”). These Terms should be
Please read these Terms carefully before using the Sites or purchasing Products from us and print
and keep a copy of them for your reference. We may change the content of the Sites from time to
you have read, understood and accept these Terms (as amended from time to time). If you do not
agree to be bound by these Terms, you may not use or access these Sites or place an order with us.
In these Terms, references to “we” or “us” are to Sip Shed Limited (trading as The Sipshed), a
company incorporated in England and Wales (registered number 12963071) whose registered office
is at Post Office, Crossways House, Uplowman, Tiverton, EX16 7DP. Our registered VAT number is 369 9251 46.
The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and
the contract between you and us will only be formed on the despatch to you of the Product(s)
ordered unless we have notified you that we do not accept your order, or you have cancelled it in
accordance with the instructions set out in the “Cancellations, Replacements and Refunds” section
below. For the avoidance of doubt, a contract is not formed at the point in time that payment has
been taken from you by us nor at the point when you receive an email from us acknowledging
receipt of your order.
Non-acceptance of an order may be a result of one of the following:
• the product(s) you ordered being unavailable from stock
• our inability to obtain authorisation for your payment
• our inability to verify that you are aged over 18
• the identification of a pricing or product description error
• the repeated or fraudulent use of vouchers
All prices are quoted in pounds sterling and may be per bottle, per box or per case (or such other
quantity or format), in each case as marked. The prices include UK duty and VAT, unless otherwise
specified. Any delivery charges are additional, unless otherwise specified.
Although we endeavour to ensure that all pricing information on our Sites is accurate, occasionally
an error may occur and Products may be incorrectly priced. In the event that a Product you have
ordered is listed at an incorrect price, we will contact you by telephone or email before despatching
your Products asking you to confirm if you still wish to proceed with your order at the correct price
or cancel your order. If you do not confirm that you wish to proceed with the order within seven
days of the date of our email, we will consider this as a withdrawal of your order.
We reserve the right to alter prices without notice. We also reserve the right to terminate any
special offer at any time, without notice.
All Products and services are subject to availability. Occasionally we have to substitute Products for
another vintage of the same type or an alternative type of equal or greater value. If you are unhappy
with any substitutions you receive, please contact us and we will be happy to discuss an exchange.
We deliver throughout the UK except for Northern Ireland, the Channel Islands, BFPO addresses and
any other areas that we may decide from time to time. Delivery options are available for you to
select when you place an order. We reserve the right to restrict deliveries or to withdraw services to
individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in
other exceptional circumstances.
Our deliveries are made by third party carriers. Some standard deliveries do not require a signature;
however, certain orders will need to be signed for (even if you select alternative delivery instructions
when placing the order). If you are out, the delivery driver may be able to leave your order for you in
accordance with the instructions that you gave us when you placed your order, for example, in a
safe place (except any order which requires a signature) or to a neighbouring address and if this is
not possible, a card will be posted through your letterbox with instructions on how to arrange re-
delivery. You should keep your delivery note and all packaging and should notify us immediately if
any of the order is missing or damaged. Should the Product(s) be delivered on a signature required
service, please ensure that you are available to sign for delivery.
Free delivery applies:
within the UK (excluding Northern Ireland, Channel Islands, BFPO and any other areas that
we may decide from time to time) when your purchase is £100 or more in a single order and
is for our standard delivery service to a single UK address (excluding Northern Ireland,
Channel Islands, BFPO and any other areas that we may decide from time to time) only. If
you request a named day or timed delivery service, you will be charged the rate displayed on
our Site or, at our discretion, the cost to us of arranging such a delivery service
within a five-mile radius of our shop when your purchase is £50 or more in a single order for
delivery to the same address at the same time. Whether or not your delivery address is
within a five mile radius of our shop shall be determined by us at our absolute discretion.
Cancellations, Replacements and Refunds
If you change your mind about some or all of your order, you may cancel your order up to and
including 14 calendar days after the day on which you receive your order and we will arrange to
collect the unwanted Product(s) and reimburse the appropriate sum paid including delivery costs (up
to the amount charged for the least expensive kind of delivery service we offer) but we will deduct
from your refund the costs incurred by us in collecting the Product(s), within 14 calendar days after
the day on which you tell us that you wish to cancel. However, if you handle the Product(s) whilst
they are in your possession in a way which would not be permitted in a shop (for example, by
opening a bottle or removing a seal), we will reduce your refund to reflect the reduction in the value
of the goods.
Please let us know if you wish to cancel an order by contacting us using one of the methods in the
“Contact Us” section of our Site. If you are e-mailing us or writing to us please include details of your
order to help us identify it. All refunds given will be made by the same payment method you
originally used to make the payment.
Tasting & Events
We reserve the right to cancel any advertised function if insufficient tickets are sold or due to
unavoidable circumstances. In such a case we will contact you as soon as a decision is made and a
full refund will be arranged.
If you wish to cancel tickets purchased for a tasting, refunds will only be given if we are
notified at least 72 hours before such tasting. If you wish to cancel tickets purchased for an event, refunds will only be given if we are notified at least 72 hours before such event. Refunds will only be given after this time at our
All attendees at a tasting or event must be 18 years or older. Attendees who appear under the age
of 18 will be asked to produce photographic identification with proof of age.
All information (including credit card details) is sent and received using up-to-date secure e-
commerce software. We continuously monitor and implement new security protocols and software
as they become available. If you have any questions about any aspect of site security, please contact
Products purchased from us are for the customer's own use only (which may include their use as
gifts for third parties). Products may not be re-sold or otherwise used for commercial purposes. If
you are a corporate partner or would like to hear about corporate partner opportunities, please
It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor
or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person
under the age of 18. We are committed to upholding our legal and social obligations as a retailer of
intoxicating liquor. By placing an order you confirm that you and the recipient of the Product(s) are
at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will
request some form of ID. In the event that this is not satisfied they are not permitted to leave the
We may validate your name, address, age and other personal information supplied by you during the
order process against appropriate third-party databases. By accepting these Terms you consent to
such checks being made. Personal information that you provide may be disclosed to a credit
reference or fraud prevention agency which may keep a record of that information. This is done only
to confirm your identity. A credit card check is not performed and your credit rating will be
unaffected. If we cannot verify your age using this method we will contact you to ask for a driving
licence number (or other evidence) in order to proceed with the order.
Fraud and Crime Prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or
prosecution of offenders, we may share any information that we collect with the police, other public
or private sector agencies or representative bodies in accordance with relevant legislation.
Information shared in this way will not be used for marketing purposes.
Please note that the images of the Products on our website are for illustrative purposes only.
Although we have made reasonable efforts to display the appearance of each Product accurately, we
cannot guarantee that your device's display of the Product accurately reflects the Products correctly.
The Products you purchase may vary slightly from those images. The tasting notes and comments
associated with the Products are written by or on behalf of us. Wine, spirit, cocktail, beer and other
alcoholic and non-alcoholic drink tasting is entirely subjective and each person will have a different
experience of the same Product. The tasting notes and comments associated with the Products do
not form part of the description of any Product.
You have certain legal rights in respect of any Products or services you purchase from us, including
that such Products are of satisfactory quality and that services are provided with reasonable care
and skill. You have certain legal remedies if we breach these rights. Nothing in these Terms is
intended to affect or limit these legal rights or other rights to which you may also be entitled, for
example to damages. For more information about your legal rights please contact your local Citizens
Advice Service or Trading Standards Service.
Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these
Terms are strictly limited to any losses, damage or costs which are a foreseeable consequence of such
We are not responsible for any delay in, or failure of, performance of our obligations under these
Terms arising from any event which is outside of our control (for example, an act of God,
governmental act, pandemic, war, fire, adverse weather conditions including snow, explosion or civil
commotion, failure of a third party (other than our sub-contractors) or in information technology or
telecommunications services, or industrial action). In the event of a significant delay or failure, we
will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are
unhappy with a delay that affects your order, you may cancel the order and receive a refund for
any Product(s) you have paid for but not received by contacting us. If you subsequently receive your
order after cancelling it and getting a refund, you must let us know and allow us to collect the
Product(s) you have received.
We will not be liable to you or to any third party for any loss, damage or costs which arise as a result
your failure to lift, transport, store or otherwise handle any Product in an appropriate and
safe manner; or
your failure to comply with the recommendations set out in the “Risks, warnings and storage
conditions” section below; or
any spillages or breakages involving one or more of our Products, unless such loss, damage
or cost arises as a result of our negligence or one of our Products being faulty or defective.
Nothing in these Terms shall affect our liability for death or personal injury arising from our
negligence, for fraud or any other liability which cannot be excluded or limited under applicable law.
Risks, warnings and storage conditions
You should be aware of the following inherent risks and warnings in respect of our Products:
alcohol should be consumed in moderation
a case of wine, beer, spirits or other Products is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time
red wine, in particular, may cause staining if spilt so extra care should be taken
sparkling wines and champagnes can be volatile due to the build-up of gasses. Extra care should be taken when opening these
the correct storage of wine is of vital importance. Where possible, you should store bottles horizontally, at a stable, cool temperature, out of direct light and in an atmosphere that has some moisture in order to avoid the drying out of corks. The wine should be subject to as little movement as possible
If you have any questions regarding orders or any general enquiries please do let us know by:
calling us on 01884 561366
writing to us at: The Sipshed, Post Office, Crossways House, Uplowman, Tiverton, EX16 7DP
Use of the Sites
To comply with licensing and other legislation, the Sites are only available to those aged 18 years
and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use
You agree to use the Sites only for lawful purposes and in a way that does not infringe the rights of
anyone else or restrict or inhibit anyone else's use and enjoyment of the Sites.
Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend
the service we provide on the Sites without notice.
You are responsible for making all arrangements necessary for you to have access to the Sites. You
are also responsible for ensuring that all persons who access the Sites through your internet
connection are aware of these Terms and that they comply with them.
Some areas of the Sites may require you to register an account with us in order to use the services or
purchase Products. By registering you agree that:
the personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects
you will notify us immediately of any changes to the personal information by updating your details within the “My Details” section within your online account or by contacting us using the contact details below
you shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information
If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect
that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve
the right to terminate your use of the Sites or your account.
Terms and Conditions
Please read these Gift Card Terms carefully before purchase to ensure that you understand how our SipShed Gift Cards work and that you are familiar with any restrictions which may apply to their use.
We accept all major UK debit or credit cards issued by Visa or Mastercard. We do not accept American Express.
Gift Cards may only be returned for a refund in accordance with your legal rights- in circumstances where a Gift Card is not as described or is damaged or defective (other than as a result of being mishandled or used improperly by you).
If you believe a Gift Card may be damaged, defective or not as described, please contact The SipShed as soon as possible on 01884 561366.
Nothing in these terms and conditions shall affect your statutory rights.
What can I use the SipShed Gift Card for and How do I get one?
SipShed Gift cards can only be bought in or collected from The SipShed.
Gift Vouchers will be subject to age verification at time of purchase and presentation. SipShed Limited operates a challenge 25 policy for all alcoholic products purchased.
This gift card may only be redeemed for purchases physically at The SipShed, including our Tasting Room Experiences, Hamper and Refill Kits, Bottled Cocktails (both alcoholic and non-alcoholic) or our Bottle Shop (for Wines, Spirits, Bubbles, Zero Proofs).
You can purchase any number of gift cards at one time, subject to availability.
The minimum amount you can load onto a SipShed Gift Card is £25 and the maximum is £500 with a minimum denomination multiple of £5.
SipShed gift cards are not re-loadable, and once purchased, we cannot top up the balance or give you a part refund if you change your mind.
Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.
Gift Cards may not be used to purchase another Gift Card.
How does it work?
The gift card must be used physically at The SipShed. It cannot be used in our online store. To use your gift card, simply present at the point of payment.
The amount redeemed from a gift card will be shown on the email receipt available, which you should request and keep for your records.
It is not a cheque guarantee, credit or charge card and no interest is paid on card balances.
You can check the available balance on your gift card by calling 01884 561366 and answering some basic security questions.
The gift card is valid for a period of 1 year from the date it was purchased. You will not be able to use your Gift Card after that date and any unused balance on the card will be lost.
You should treat the gift card like cash and ensure that it is kept safe until you need it. Once purchased, the card is automatically activated and The SipShed cannot be held liable for lost or stolen gift cards or any credit amounts on such cards. We cannot offer cash or credit (or a replacement card) in place of the balance on a lost or stolen gift card.
If you do not redeem the entire value of the gift card in your first transaction, the balance will remain on your gift card until it is used again or until it expires. We will not give change, nor will we exchange the balance for cash.
Gift cards are issued by SipShed Limited, Company number 12963071, whose registered office is at Crossways House, Uplowman, Tiverton, Devon, EX167DP
We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud. In the event of any dispute, the decision of SipShed Limited is final.
These terms and conditions are governed by the laws of England and Wales.
Intellectual Property Rights
All present and future copyright, design rights, unregistered designs, database rights, registered and
unregistered trade marks (including the The Sipshed, Bottleshop and Tasting Room trademarks) and
any other present and future intellectual property rights and rights in the nature of intellectual
property rights existing in and to the Sites including content published on them such as text,
graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or
the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any
such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this
website, without our express written permission) for purposes other than the viewing of information
or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the
sole purpose of placing an order with us or using the Sites as a shopping resource.
We prohibit all persons from providing hypertext or other links to our Sites (other than to our home
page) from their website or from a third party's website without our prior written consent
User comments and content
You may post reviews, ratings, messages, comments and other content which may be disclosed,
submitted or offered to us on or through the Sites or otherwise (“Submissions”). This right is
extended on condition that the Submissions are not illegal, obscene, abusive, threatening,
defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to
third parties, or objectionable. Specifically, Submissions should not include software viruses, political
campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for
your Submissions. We reserve the right, but are under no obligation, to remove or edit any
If you disclose, submit or offer any Submissions, unless indicated otherwise, you:
grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media
grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose
agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions
represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person's or entity's rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.
These terms also govern any Submissions you make on any of our related third-party websites or
pages such as our Facebook page, Twitter, YouTube or other social networking sites. All comments,
images, videos and any other type of material posted on any third-party social networking site do
not necessarily reflect the opinions or ideas of us or our employees and we are not responsible for
any such content. In any event, all material posted on any third-party social networking site must
Privacy and data protection
Sites you consent to such processing and you warrant that all data provided by you is accurate.
We have taken all reasonable care in the preparation of the content of the Sites. However, to the
extent permitted by applicable law, we do not make any representations, warranties or terms of any
kind in respect of the Sites or their contents (including, without limitation, its accuracy or any views
or comments made). Access to and use of the Sites and content on the Sites is entirely at your own
risk. We accept no liability for viruses or other device contaminants. You are recommended to take
all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before
visiting or downloading content from the Sites.
We expressly exclude, to the fullest extent permitted by law, all liability of Sip Shed Limited, its
directors, employees, agents, contractors, consultants and other representatives, howsoever arising,
for any loss or damage suffered as a result of your (i) use of, or inability to use, the Sites; or (ii) use of
or reliance on any content displayed on the Sites.
All content, text and graphics on the Sites, unless specified, are directed solely at those who access
the Sites from the United Kingdom (excluding the Channel Islands). We make no representation and
will not be held liable for any use of the Sites by individuals who access the Sites from other
Information transmitted via the Sites will pass over public telecommunication networks. We make
no representation or warranty that the operation of the Sites will be uninterrupted or error-free and
we will not be liable to you if for any reason the Sites are unavailable at any time or for any period or
if there are any errors.
The Sites may include links to websites and/or services owned and/or operated by third parties.
These are provided for your convenience only. We are not responsible for and do not give any
warranties or make any representations regarding any such websites and/or services, their content
or your use of them.
Nothing in this section shall affect our liability for death or personal injury arising from our
negligence, our liability for fraud, or any other liability which cannot be excluded or limited under
This section does not:
apply to our obligations under the other sections of these Terms - please see the "Liability" section above for details of our liability to you in respect of other matters; or
affect your legal rights as a consumer in respect of any of our Products or services. For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service.
We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or
other reasons. We may terminate your use of the Sites and/or your account with us with immediate
effect if you breach any of these Terms.
Amendments to these Terms
We may update or amend these Terms from time to time to comply with law or to meet our
changing business requirements by amending this page without notice to you. You are expected to
check this page from time to time to take notice of any changes made. Such changes will be effective
as soon as they are posted on the Sites. By continuing to use the Sites or purchasing Product(s) or
services from us, you agree to be bound by the terms of these updates and amendments.
Other important terms
These Terms are governed by the laws of England and the English courts shall have jurisdiction over
any disputes arising under or in relation to them and any contract made under them.
If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent
jurisdiction, the rest of the Terms remain in full force and effect. Only you and we are entitled to
enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of
the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may freely transfer or assign any portion of our rights or delegate our obligations under these
Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of
your rights or delegate you obligations under these Terms without our prior written consent.
agreement between you and us and replace any and all prior terms, conditions, warranties and/or
representations to the fullest extent permitted by law. Any delay or failure by us to exercise any
right we may have under these Terms does not constitute a waiver by us of that right.
You or anybody you buy alcohol for must be aged 18 or over.