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Privacy Policy

1. Introduction


Sip Shed Limited is committed to respecting and protecting our customers' privacy. This policy applies
where we are acting as a data controller with respect to your personal data, in other words, where we
determine the purposes and means of the processing of such personal data. It captures personal data
entered across all channels: through our website or via our team.


Please read this policy carefully to understand our views and practices regarding your personal data
and how we will treat it.


2. How we use your personal data


In this section, we outline how we may process your personal data. All personal data we process falls
into one or more of the following categories:

 

  • Order data;

  • Date of birth data;

  • Transaction data;

  • Financial data;

  • Internal social data;

  • Usage data;

  • Communication data;

  • Enquiry data;

  • Digital marketing data; and

  • CCTV

We may process your order data ("order data"). The order data may include your name, billing
address, delivery address, phone number and email address. The order data will be processed for the
purposes of delivering your orders to you. The legal basis for this processing is the performance of a
contract between you and us.


We may process your date of birth (“date of birth data”). Your date of birth will be processed for the
purposes of confirming you are 18 or over and therefore legally able to purchase alcohol. The legal
basis for this processing is compliance with legal obligations, namely the Licensing Act 2003.


We may process your transaction data (“transaction data”). The transaction data may include
information relating to your previous transactions, including purchases of goods or services. The
transaction data may include your name, billing address, delivery address, telephone number, email
address and purchase history. It may be processed for the purposes of supplying the purchased
goods or services and keeping proper records of those transactions. The legal basis for this
processing is the performance of a contract between you and us. Your transaction data may also be
used to personalise offers and messages based on the products you order. The legal basis for this
processing is our legitimate interests, namely providing better services to you including marketing
based on your preferences. If you do not wish to receive personalised offers, you can exercise your
right to object.


We may process financial information (“financial data”) you share with us. The financial data may
include your encrypted card details, name and billing address. The financial data may be processed

for the purposes of check-out, easy refunds and to prevent fraud. The legal basis for this processing
is the performance of a contract between you and us.


We may process information that you post for publication on our website, such as posts, comments or
product ratings and reviews ("internal social data"). This internal social data is public and may be
processed for the purposes of enabling interaction on the website between customers, suppliers and
staff, and providing feedback to our suppliers on their products. We may also use your posts or
reviews in our marketing materials to help us tell other customers about our products and services. In
instances where internal social data is stored in an unstructured format (such as free text reviews and
comments) it is exempt from our data retention rules, however may be deleted upon request. The
legal basis for processing internal social data is consent.


We may process data about your use of our website, and your reaction to our emails and services ("usage
data
"). The usage data may include your geographical location, browser type and version, operating
system, referral source, length of visit, page views and website navigation paths, as well as
information about the timing, frequency and pattern of your service use and your ratings. The sources
of the usage data are our analytics packages (including, but not limited to Google Analytics) and email
service providers. This usage data may be processed for the purposes of analysing the use of the
website, emails and services. The legal basis for this processing is our legitimate interests, namely
monitoring and improving our website and services. Your usage data may also be used to personalise
offers and messages to you. The legal basis for this processing is our legitimate interests, namely
providing better services to you including marketing based on your preferences. If you do not wish to
receive personalised offers, you can exercise your right to object.


We may process information that you provide to us for the purpose of subscribing to our direct
marketing communications ("communication data"). The communication data may include your
name, email address, postal address, phone number or marketing preferences. This communication
data may be processed for the purposes of contacting you with service notifications, such as that your
order has been processed, or contacting you with relevant offers and messages. The legal basis for
this processing is performance of a contract for service notifications and legitimate interests for direct
marketing communications.


We may process information contained in any enquiry you submit to us regarding goods and/or
services ("enquiry data"). This enquiry data may be processed for the purposes of providing
clarification, resolving issues or marketing relevant goods and/or services to you. The legal basis for
this processing is the performance of a contract between you and us and to ensure we are
responding to your enquiry.


We may process information that you provide to us for the purpose of improving our marketing
("marketing data"). We may use marketing data in a number of different ways: either to advertise our
products and services to you on third party websites such as Facebook or via post or to advertise our
products and services to similar customers (lookalikes) on third party websites such as Facebook. We
may also use marketing data to exclude you from seeing advertisements from third-party websites
such as Facebook or from receiving our advertisements via post. The marketing data may include
your name, email address, billing address, phone number, date of birth, gender, and the user ID of
any social platforms you have connected with us on. The legal basis for this processing is our
legitimate interests, namely providing better services and enhancing our customer base.


Please be aware that CCTV is in operation in/on our premises.


We may process any of your personal data identified in this policy where necessary for the
establishment, exercise or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests,
namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes
of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The
legal basis for this processing is our legitimate interests, namely the proper protection of our business
against risks.

Please do not supply any other person's personal data to us, unless we prompt you to do so. If you do
share your friends’ details with us, please ensure you have their authorisation.


3. Providing your personal data to others


We do not, and will not, sell any of your personal data to any third party – including your name,
address, email address or credit card information.


However, we may disclose your personal data with the following categories of companies as an
essential part of being able to provide our services to you, as set out in this policy:

 

  • to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases set out in this policy;

  • to our insurers and professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice;

  • to companies approved by you, such as Facebook and other social media sites (if you choose to link your accounts to us);

  • to companies that we engage to provide database profiling and de-duping services to give us insights about our existing and potential customers;

  • to companies that do things to get your orders to you, such as customs, warehouses, order packers and delivery companies; and

  • to deliver exciting news and offers to you we will use postal printing and mailing, as well as email and third-party marketing service providers.

Financial transactions relating to our website and shop are handled by our card payment service

providers. We will share transaction data with our payment service providers only to the extent
necessary for the purposes of processing your payments, refunding such payments and dealing with
complaints and queries relating to such payments and refunds.


We will also disclose your information to third parties:

  • in the event that we take steps to sell or merge any of our business or assets (including by way of merger, share or asset sale), in which case we will disclose your data to the a prospective buyer or merged entity; or

  • if we or substantially all of our assets are acquired by a third party, in which case information held by us about you will be one of the transferred assets.


In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your
personal data with law enforcement and fraud prevention agencies, so we can help tackle fraud or
where such disclosure is necessary for compliance with a legal obligation to which we are subject, in
order to protect your vital interests or the vital interests of another natural person, or in connection
with the establishment, exercise or defence of legal claims, whether in court proceedings or in an
administrative out-of-court procedure.


4. Transfers outside of the United Kingdom


Your data could be processed by our staff or third parties working outside the United Kingdom. Where
data is processed in the European Economic Area (EEA), we ensure that we have appropriate
transfer mechanisms in place, such as Standard Contractual Clauses (SCCs) or Binding Corporate
Rules (BCRs). We will take all reasonable steps to ensure your information is treated securely and in
line with this policy. You acknowledge that personal data that you submit for publication through our
website, for example, reviews or comments, may be available, via the internet, around the world. We
cannot prevent the use (or misuse) of such personal data by others.

5. How long we retain your data


Personal data that we process for any purpose or purposes shall not be kept for longer than is
necessary for that purpose or those purposes.


Whilst you are an active customer (which, for the avoidance of doubt, means you have purchased
from us) we will retain your data for as long as needed to give you the best possible customer service.
We will anonymise your personal data 7 years after your last transaction (sale, refund or Angel
payment) provided you have not interacted with us for 2 years. For the purposes of this policy, an
interaction is defined as an identifiable website session or contacting us.


In all instances outlined above, the process of anonymising your data may take up to one calendar
month


In certain circumstances, we may retain your personal data where such retention is necessary for
compliance with a legal obligation to which we are subject, to resolve disputes and enforce our
agreements.


6. Your rights


You have a number of rights with respect to your personal data. We have summarised the rights that
you have under data protection law. Some of the rights are complex, and not all of the details have
been included in our summaries. Accordingly, you should read the relevant laws and guidance from
the regulatory authorities for a full explanation of these rights. You may exercise any of your rights in
relation to your personal data by either (a) emailing us on team@sipshed.co.uk or (b) calling us.


A. Right of access
You have the right to confirmation as to whether or not we process your personal data and, where we
do, access to the personal data, together with certain additional information. That additional
information includes details of the purposes of the processing, the categories of personal data
concerned and the recipients of the personal data. Providing the rights and freedoms of others are not
affected, we will supply you with a copy of your personal data. The first copy will be provided free of
charge. In order to fulfil this right, we will ask for a government registered ID to confirm your identity
and, once this is received, will respond with the relevant information one calendar month from the
date of your request.


B. Right to rectification
You have the right to have any inaccurate personal data about you rectified and, taking into account
the purposes of the processing, to have any incomplete personal data about you completed.


C. Right to erasure
In certain circumstances, you have the right to the erasure of your personal data without undue delay.
However, there are exclusions of the right to erasure, such as where processing is necessary for
exercising the right of freedom of expression and information, for compliance with a legal obligation,
or for the establishment, exercise or defence of legal claims. If you have entered into a transaction
with us, we will keep a record of your personal data for 7 years following the date of your last
transaction with us. We will endeavour to respond to your request within one month, but if your
request is complex or we receive a number of similar requests at the same time, it might take us
longer, in which case we will inform you within one month of the receipt of the request and explain
why we think an extension is necessary.


D. Right to restriction on processing
In some circumstances, you have the right to restrict the processing of your personal data. Those
circumstances are: (a) you contest the accuracy of the personal data, (b) processing is unlawful but
you oppose erasure, (c) we no longer need the personal data for the purposes of our processing, but
you require personal data for the establishment, exercise or defence of legal claims, and (d) you have
objected to processing, pending the verification of that objection. Where processing has been
restricted on this basis, we may continue to store your personal data. However, we will only otherwise
process it: (a) with your consent, (b) for the establishment, exercise or defence of legal claims, (c) for

the protection of the rights of another natural or legal person, or (d) for reasons of important public
interest.


E. Right to objection to processing
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing
is necessary for: (a) the performance of a task carried out in the public interest or in the exercise of
any official authority vested in us; or (b) the purposes of the legitimate interests pursued by us or by a
third party. If you make such an objection, we will cease to process the personal information unless
(a) we can demonstrate compelling legitimate grounds for the processing which override your
interests, rights and freedoms, or (b) the processing is for the establishment, exercise or defence of
legal claims.


You also have the right to object to our processing of your personal data for scientific or historical
research purposes or statistical purposes on grounds relating to your particular situation, unless the
processing is necessary for the performance of a task carried out for reasons of public interest.


F. Right to data portability
In certain circumstances, you have the right to receive your personal information in a structured,
commonly used and machine-readable format and to transmit that information to another controller to
enable it to use the data. The right to data portability applies (a) to personal data you have provided to
us as data controller, (b) where the processing is based on your consent or for the performance of a
contract and (c) when processing is carried out by automated means. If you request this information,
we will transmit the data directly to another controller, if this is technically feasible. We are, however,
not required to adopt or maintain processing systems that are technically compatible with other
controllers. Also, if the personal data concerns more than one individual, we must consider whether
providing the information would prejudice the rights of other individuals.


If you exercise your right to data portability, we will endeavour to respond to your request within one
month, but if your request is complex or we receive a number of similar requests at the same time, it
might take us longer, in which case we will inform you within one month of the receipt of the request
and explain why we think an extension is necessary.


G. Right to stop marketing messages
At any time you can amend your marketing preferences to reduce, remove or increase the amount we
contact you with direct marketing communications. You can do this by contacting us.


H. Right to withdraw consent
To the extent that the legal basis for our processing of your personal information is consent, you have
the right to withdraw that consent at any time.


I. Right to complain
In the event that you wish to make a complaint about how we process your personal data, please
contact us in the first instance at team@sipshed.co.uk and we will endeavour to deal with your
request as soon as possible. If you consider that our processing of your personal information infringes
data protection laws, you have a legal right to lodge a complaint with a supervisory authority
responsible for data protection. Our supervisory authority is the Information Commissioner’s Office.
You can contact them here: https://ico.org.uk


8. Cookies


We use cookies on our website. For more information on cookies, please see our cookie information:
cookie policy

9. Gift Cards

Terms and Conditions

Please read these Gift Card Terms carefully before purchase to ensure that you understand how our SipShed Gift Cards work and that you are familiar with any restrictions which may apply to their use.

We accept all major UK debit or credit cards issued by Visa or Mastercard. We do not accept American Express.

Gift Cards may only be returned for a refund in accordance with your legal rights- in circumstances where a Gift Card is not as described or is damaged or defective (other than as a result of being mishandled or used improperly by you).

If you believe a Gift Card may be damaged, defective or not as described, please contact The SipShed as soon as possible on 01884 561366.

Nothing in these terms and conditions shall affect your statutory rights.

 

What can I use the SipShed Gift Card for and How do I get one?

SipShed Gift cards can only be bought in or collected from The SipShed.

Gift Vouchers will be subject to age verification at time of purchase and presentation. SipShed Limited operates a challenge 25 policy for all alcoholic products purchased.

This gift card may only be redeemed for purchases physically at The SipShed, including our Tasting Room Experiences, Hamper and Refill Kits, Bottled Cocktails (both alcoholic and non-alcoholic) or our Bottle Shop (for Wines, Spirits, Bubbles, Zero Proofs).

You can purchase any number of gift cards at one time, subject to availability.

The minimum amount you can load onto a SipShed Gift Card is £25 and the maximum is £500 with a minimum denomination multiple of £5.

SipShed gift cards are not re-loadable, and once purchased, we cannot top up the balance or give you a part refund if you change your mind.

Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.

Gift Cards may not be used to purchase another Gift Card.

How does it work?

The gift card must be used physically at The SipShed. It cannot be used in our online store. To use your gift card, simply present at the point of payment.

The amount redeemed from a gift card will be shown on the email receipt available, which you should request and keep for your records.

 

It is not a cheque guarantee, credit or charge card and no interest is paid on card balances.

You can check the available balance on your gift card by calling 01884 561366 and answering some basic security questions.

The gift card is valid for a period of 1 year from the date it was purchased. You will not be able to use your Gift Card after that date and any unused balance on the card will be lost.

You should treat the gift card like cash and ensure that it is kept safe until you need it. Once purchased, the card is automatically activated and The SipShed  cannot be held liable for lost or stolen gift cards or any credit amounts on such cards. We cannot offer cash or credit (or a replacement card) in place of the balance on a lost or stolen gift card.

If you do not redeem the entire value of the gift card in your first transaction, the balance will remain on your gift card until it is used again or until it expires. We will not give change, nor will we exchange the balance for cash.

General

Gift cards are issued by SipShed Limited, Company number 12963071, whose registered office is at Crossways House, Uplowman, Tiverton, Devon, EX167DP

We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud. In the event of any dispute, the decision of SipShed Limited is final.

These terms and conditions are governed by the laws of England and Wales.

Personal data relating to your purchase or use of a Gift Card will be used in accordance with current Data Protection Legislation and the Privacy Policy.


10. Amendments


We may update this policy from time to time by publishing a new version on our website. You should
check this page occasionally to ensure you are happy with any changes to this policy.

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